Shipping & delivery
Delivery, made clear.
Free worldwide shipping, duties and taxes covered, plus tracking from the moment your order leaves us.
From order to arrival.
We keep the journey simple and visible, with confirmation when you order and tracking when your parcel is on its way.
Order received
Your confirmation email is sent to the address used at checkout.
Dispatched in 1–2 business days
Orders are typically processed Monday to Friday, excluding public holidays.
Follow the journey
Your tracking number is emailed as soon as the parcel leaves us.
Estimated delivery times.
Allow 1–2 business days for preparation, followed by the transit estimate below. Product page arrival dates include both preparation and transit. Estimates are a guide, not a guarantee; public holidays, busy periods and remote destinations can add time.
- United Kingdom
- 5–10 business days
- United States
- 5–12 business days
- Australia
- 7–12 business days
- Ireland
- 6–15 business days
- Canada
- 7–14 business days
- New Zealand
- 10–15 business days
- Rest of Europe
- 6–15 business days
- Rest of the world
- 10–15 business days
Helpful answers
If plans change.
Can I change my delivery address?
Contact us as soon as possible. We prepare orders quickly, so changes cannot be guaranteed once processing has started.
What if tracking has stopped updating?
Carrier scans can pause between locations. If your order has been delayed for more than 30 days, contact customer care with your order number and we will assist you.
What if tracking says delivered?
Check around the property and with neighbours, then allow three business days for a delivery update. If it still has not arrived, contact us within seven business days.
What if an item is missing or incorrect?
Contact us within three business days with your order number and photos of the items received and the shipping label. We will investigate with our packing team and shipping partners.
For complete terms and destination information, read our shipping policy.
