Shipping Policy

Shipping & Delivery

In-stock orders are usually prepared within 1–2 business days. Any longer preparation time for personalised or made-to-order pieces is shown on the product page or at checkout.

Australia

Delivery is complimentary on orders over $100. Available methods, rates and delivery estimates for orders under that threshold are shown at checkout.

International delivery

Available destinations, rates and delivery estimates are shown at checkout. Duties and taxes are displayed at checkout where supported; otherwise they may be payable by the recipient.

Tracking and delays

Tracking details are emailed after dispatch. Carrier, customs and weather delays can occur outside our control, but our support team will help where possible.

Problems with an order

If an order arrives damaged or incorrect, contact hello@reefandrosesupport.com promptly with your order number and clear photographs. For returns eligibility, visit our Returns & Refunds policy.