Shipping Policy
Shipping Information
We are pleased to offer FREE worldwide shipping on all orders—no extra fees! Customs duties and taxes are covered by us, so you can shop with ease.
Packaging included
We use eco-friendly packaging, and every piece comes in its own Reef & Rose gift box, included with your order. Four pieces arrive in four individual gift boxes.
Estimated transit times after dispatch
Allow 1–2 business days for preparation before the transit times below. Product page arrival dates include preparation and transit. Business days are Monday to Friday, excluding public holidays.
- United Kingdom: 5 - 10 business days
- United States: 5 - 12 business days
- Australia: 7–12 business days
- Ireland: 6–15 business days
- New Zealand: 10–15 business days
- Canada: 7 - 14 business days
- Rest of Europe: 6 - 15 business days
- Rest of the World: 10 - 15 business days
Important Notes:
- All orders are typically processed and dispatched within 1-2 business days.
- Delivery times are estimates and can vary due to unforeseen delays, including busy periods, weather, and traffic.
- Remote areas may experience longer shipping times—up to 4-6 weeks in some cases.
- We take responsibility for getting your parcel to you. Contact us immediately if there is any delivery issue. We will investigate with the carrier and arrange the appropriate resolution, including a replacement or refund where required. Dispatch does not remove your statutory rights.
- At this time, we do not offer express shipping.
Shipping Destinations:
We currently ship to the United Kingdom, United States, Australia, Canada, Europe, and most countries worldwide. However, we are unable to ship to French Polynesia, Russia, and China at this time.
Order & Shipping Process
- Once your order is placed, you'll receive an order confirmation email.
- Orders are processed and shipped within 1-2 business days, though occasional delays may happen.
- After dispatch, estimated transit times range from 5 to 15 business days depending on your destination.
- You’ll receive a tracking number via email to follow your package’s journey.
Track Your Order:
If you don’t receive an order confirmation, it could be that the wrong email was entered. Contact us at hello@reefandrosesupport.com with your full name, shipping address, and phone number, and we’ll assist you in locating your order.
Order Status:
You can check the status of your order anytime using our tracking page. Simply enter your order number and email to see updates like:
- Ordered
- In Process
- Order Ready
- In Transit
- Out for Delivery
- Delivered
Track Your Order Status Here
Order Changes & Cancellations:
To request a cancellation or change, email hello@reefandrosesupport.com immediately with your order number. We can cancel an order only while it has not yet been shipped. Once dispatched, we cannot stop or recall the parcel. This does not affect any statutory cancellation or return rights; see our Returns & Refunds policy.
Trouble Placing Your Order?
If you're experiencing issues with placing your order, here are some quick solutions:
- Ensure your internet connection is stable and retry.
- Try using a different browser or device.
- Confirm that your payment method allows for international transactions.
- You may also try another payment option or contact your bank for assistance.
If problems persist, feel free to reach out to us at hello@reefandrosesupport.com for help.
Late, lost or damaged deliveries
We take responsibility for getting your parcel to you. If there is any delivery issue, contact hello@reefandrosesupport.com immediately with your order number. We will work with the carrier to investigate and arrange the appropriate resolution, including a replacement or refund where required. You do not need to wait 30 days to ask for help.
If tracking says delivered but you cannot find your parcel, check any safe place and with other people at the delivery address, then contact us promptly. If the parcel is confirmed lost or was damaged in transit, we will arrange an appropriate replacement or refund in line with your rights. The carrier's tracking status alone does not remove those rights.
Missing or incorrect items
Contact us as soon as you notice a missing or incorrect piece. Include your order number and photos of what arrived and the shipping label if available. We will investigate with our fulfilment team and arrange the appropriate remedy. Reporting guidance does not impose a shorter time limit on your legal rights.
Warranty and product support
Our Lifetime Colour Warranty covers unexpected fading or tarnishing of the plated metal finish. Our additional manufacturing-defect warranty covers faults reported within 90 days of delivery. Read the complete warranty for coverage, exclusions and the claim process.
These additional warranties do not limit your rights for faulty, damaged or misdescribed goods. Where consumer law requires a refund, repair, replacement or another remedy, those rights apply independently of the warranty period.
Returns and cancellations
Read our Returns & Refunds policy for the 30-day voluntary return policy, UK and Irish cancellation rights, return postage and promotional-order refunds. A request to correct an address or stop dispatch does not replace or restrict any statutory right to cancel.
For help, email hello@reefandrosesupport.com.
