Customer care

We’re here to help.

Questions about an order, a warranty claim or choosing your next piece? We’ll help make the next step clear.

Support for every stage of your Reef & Rose order

Send us a message

Send your enquiry to our customer care team. Fields marked with * are required.

For tracking updates, follow the link in your dispatch email. Need help? Read our delivery guide or send us your order number below. For warranty claims, describe the issue. We’ll reply with the next steps for photos.

Before you write

A few quick answers

Useful information for common order and warranty questions.

Can I track my order without contacting you?

Once your order is dispatched, use the tracking link in your dispatch email. Check your spam or junk folder if you cannot find it. Our delivery guide explains dispatch and delivery times. If you still need help, send us your order number using the form above.

What should I include with a warranty claim?

Choose “Warranty claim” in the form and include your order number, the product name and a short description of the issue. We’ll reply with clear next steps for supplying photos.

How quickly will I hear back?

We answer messages as quickly as possible during business days. Choosing the right enquiry type and including your order number helps us respond with the most useful information.