Shipping policy

Shipping Information

We are pleased to offer FREE worldwide shipping on all orders—no extra fees! Customs duties and taxes are covered by us, so you can shop with ease.

Estimated Delivery Times:

United Kingdom: 5 - 10 business days
United States: 5 - 12 business days
Australia: 7 - 14 business days
Canada: 7 - 14 business days
Europe: 6 - 15 business days
Rest of the World: 10 - 15 business days

Important Notes:

All orders are typically processed and dispatched within 1-2 business days.
Delivery times are estimates and can vary due to unforeseen delays, including busy periods, weather, and traffic.
Remote areas may experience longer shipping times—up to 4-6 weeks in some cases.
Once your package leaves our warehouse, we are not responsible for any delays, lost items, or address errors.
At this time, we do not offer express shipping.

Shipping Destinations:

We currently ship to the United Kingdom, United States, Australia, Canada, Europe, and most countries worldwide. However, we are unable to ship to French Polynesia, Russia, and China at this time.

Order & Shipping Process

Once your order is placed, you'll receive an order confirmation email.
Orders are processed and shipped within 1-2 business days, though occasional delays may happen.
After dispatch, shipping times range from 5-15 days depending on your destination.
You’ll receive a tracking number via email to follow your package’s journey.

Track Your Order:

[Track your order here]

If you don’t receive an order confirmation, it could be that the wrong email was entered. Contact us at hello@reefandrosesupport.com with your full name, shipping address, and phone number, and we’ll assist you in locating your order.

Order Status:

You can check the status of your order anytime using our tracking page. Simply enter your order number and email to see updates like:

Ordered
In Process
Order Ready
In Transit
Out for Delivery
Delivered

Track Your Order Status Here

[Track your order status here]

Order Changes & Cancellations:

Once an order is placed, our team moves quickly to process it, and we cannot guarantee cancellations or changes. If you need to update your shipping address, please contact us at hello@reefandrosesupport.com as soon as possible.

Trouble Placing Your Order?

If you're experiencing issues with placing your order, here are some quick solutions:

Ensure your internet connection is stable and retry.
Try using a different browser or device.
Confirm that your payment method allows for international transactions.
You may also try another payment option or contact your bank for assistance.

If problems persist, feel free to reach out to us at hello@reefandrosesupport.com for help.

Late or Lost Orders:

While rare, delays can sometimes happen. If your order is late or lost, please keep the following in mind:

First, check your shipping address for any errors. Even small mistakes like incorrect house numbers or postal codes can cause issues.
If your order has been delayed for more than 30 days, contact us at hello@reefandrosesupport.com, and we’ll assist you.

If your order is marked as delivered but you haven't received it, we suggest:

Checking with neighbors or surrounding areas.
Allowing 3 business days for possible delivery developments.
If the package still hasn't arrived, please contact us within 7 business days at hello@reefandrosesupport.com.

We greatly appreciate your patience.

Missing or Incorrect Items:

If you receive the wrong item or notice something missing from your order, please contact us within 3 business days at hello@reefandrosesupport.com. Please include:

Your order number
A photo of the items received
A photo of the shipping label

We’ll investigate the issue with our packing team and shipping partners.

Warranties

Lifetime Color Warranty:

We stand behind the quality of our jewelry. If you experience any issues with the gold or silver color on your piece, you can submit a claim at any time. If approved, we’ll offer you a replacement or store credit. Store credit will be based on the current price or any promotional discounts applied.

Coverage Includes:

Significant gold or silver color issues

Exclusions:

Lost jewelry
Pearl discoloration
Normal wear and tear
Damage from misuse or improper storage

To submit a claim, email us at hello@reefandrosesupport.com with the following details:

Current shipping address
Order number
A description of the issue
Photographic evidence of the problem

Broken or Faulty Item Warranty:

If you’ve received a faulty item or if a piece breaks due to a manufacturing defect, you can submit a claim within 90 days of delivery. Approved claims will be eligible for a replacement or store credit.