Privacy policy

Reef & Rose (we, us, or our) is committed to safeguarding and respecting your privacy. We take the protection of your personal information very seriously and handle it with the utmost care. Please take a moment to review this policy to understand the types of personal information we may collect, how we use it, and your rights regarding your information. By using this website, registering, or making a purchase, you agree to the terms outlined in this Privacy Policy.

Our policy was last updated on November 18, 2024, in accordance with applicable privacy laws, including the EU General Data Protection Regulation (GDPR).

Information We May Collect from You

We may collect and process the following types of personal information:

  • Personal details: Name, email address, postal address, phone number, date of birth.
  • Purchase information: Details of purchases, transactions, and order fulfillment.
  • Communication records: If you contact us via phone, email, or other means, we may retain records of that communication.
  • Survey responses: If you participate in any surveys, we may collect your responses for research purposes.
  • Website usage data: Information about your visits to our site, including pages you accessed, your IP address, browser type, and time spent on the site.

Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your user experience. These cookies help us analyze website traffic, remember your preferences, and track the items you add to your shopping cart. Cookies are small data files stored on your device that allow us to offer personalized content and improve our services. You can adjust your browser settings to block cookies, though this may affect your experience on our site.

We may also use third-party cookies, such as those from Google and Facebook, to analyze user behavior and provide targeted marketing. For more details on how these third parties use cookies, please refer to their respective privacy policies.

How We Use Your Information

We may use the information we collect for the following purposes:

  • Personalizing your experience: Tailoring our website and services to meet your preferences.
  • Communicating with you: Sending you updates about your orders, promotions, newsletters, or other information you’ve requested.
  • Processing orders and payments: Handling transactions, verifying payments, and fulfilling your orders.
  • Improving our services: Analyzing customer behavior to enhance our website, product offerings, and overall customer experience.
  • Legal compliance: To comply with legal obligations or defend our rights.

Sharing Your Information

We respect your privacy and will not share your personal information with third parties, except in the following circumstances:

  • Service providers: We may share your data with trusted third-party partners who assist us with fulfilling orders, processing payments, or providing customer support. These service providers are obligated to keep your information confidential.
  • Legal requirements: We may disclose your information if required by law or to enforce our terms and conditions.
  • Business transactions: In the event we sell or transfer our business, your personal data may be transferred as part of the assets.

Your Rights and Access to Information

You have the right to access, correct, or request the deletion of your personal information at any time. To make a request, please contact us using the details below. We will respond to your request within one month of receipt, after verifying your identity.

If you no longer wish to receive marketing communications from us, you can opt out by clicking the "unsubscribe" link in any email or by contacting us directly.

Data Security

We take all necessary steps to protect your personal data. This includes using secure servers, encryption technologies for payment processing, and internal procedures to ensure your information is safe. However, please note that no data transmission over the Internet can be guaranteed 100% secure.

Children's Privacy

We do not knowingly collect personal information from children under the age of 16. If you are under 16, please do not submit any personal information to our website without the consent of a parent or guardian.

Third-Party Websites and Links

Our website may contain links to other websites that we do not control. We are not responsible for the privacy practices of these third-party sites, and we encourage you to review their privacy policies before providing any personal information.

Changes to Our Privacy Policy

We may update this Privacy and Cookies Policy from time to time. Any changes will be posted on this page, and your continued use of our site will signify your acceptance of those changes.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

  • Email: hello@reefandrosesupport.com
  • Address: 142 The Esplanade, Surfers Paradise, QLD 4217, Australia
  • Company: The Digital Firm Pty Ltd
  • ABN: 13 669 659 732